FAQ

What is a WonderfulTime "experience"?
WonderfulTime offers unique experiences that revolve around meeting inspiring people and exploring different worlds. The WonderfulTime "Talents" who design the experiences are passionate experts in fields such as gastronomy, fashion, the arts, traditional crafts, and the French art de vivre (art of living).

We believe that exceptional people and experiences make our lives much more profound and memorable, whether we're traveling or at home. Our wish is that our WonderfulTime experiences and Talents will give you some memorable moments of your own.

Our experiences are intimate and relaxed -- nothing at all like the usual tourist fare.

Does WonderfulTime offer online experiences?
The beauty of WonderfulTime experiences is that they allow people to interact in person with the passionate connoisseurs we work with.

All experiences take place in the "real world," which ensures that they are powerful, genuine, and intimate.

You can browse all of WonderfulTime's experiences at wonderfultime.com.

How can I be sure your Talents are exceptional?
At WonderfulTime, we carefully screen our Talents. All of them are eager to share their stories, invite you into their mysterious worlds, and reveal the secrets of their work or art.

The Talents we choose do not make their living in the tourism industry! Nonetheless, they have agreed to set aside some time from their exciting lives to have the pleasure of meeting and sharing their passion with others in an intimate setting.

Unlike many sites, WonderfulTime does not allow just anyone who offers local tours to post a profile on the site.

We identify people who are known, and even renowned in their field. We meet all of our Talents in person, examine their motivations for offering an experience, and we check their references (degrees, awards, published works, media coverage, etc.).
Our Talents design their experiences exclusively for WonderfulTime, and all experiences are tested under real conditions.

There is an online evaluation and recommendation system on the WonderfulTime website. You are welcome to share your comments about an experience you participated in, and you can read the comments of others.

Is WonderfulTime just for travelers?
Not at all! We think it's great to have people of different backgrounds participate in an experience together.

It's always interesting for travelers to have a chance to interact with locals. As for the locals, it's always gratifying to meet people from other cultures -- even more so when you discover you share the same passion.

Our experiences have been designed to appeal to everyone, from experts to novices.

Our Talents offer private, customized experiences for guests who are experts and connoisseurs themselves.

I want to reserve an experience. Why do I have to register before I request a date?
WonderfulTime uses the information you provide to confirm your reservation and send you the details about your experience (time, location, etc.).
Once your reservation has been confirmed, you won't have to provide any additional contact information. You'll be able to go directly to the secure payment page.

How do I make a reservation?
It's very easy.

Choose an experience and click "Request a date." You will receive a confirmation by e-mail within 48 hours. If the date you requested is not available, the Talent will provide WonderfulTime with some alternate dates and time slots as close as possible to the date you requested, and we'll forward those options to you.

If your reservation is for a smaller group than the minimum specified for the experience, you have the option to privatize the experience. To do so, click "Private reservation." We will request price and date information from the Talent, and you will receive a confirmation within 48 hours.

If your group exceeds the maximum number of people specified for the experience, please contact us at contact@wonderfultime.com

What is a "private reservation" and how is it different from a small group reservation?
If you want to reserve an experience only for your group of friends, family, colleagues, or just the two of you, click "Private," and we'll send you the price and time slot.
WonderfulTime will then close the experience to outside participants. If you have additional ideas about ways you would like to privatize your experience, don't hesitate to let us know what you have in mind, and we'll see what we can do: contact@wonderfultime.com

My reservation is confirmed. Now what happens?
You'll get the following information by e-mail:

- Confirmation of the date, time, and precise location of the experience
- Suggestions about what you might want to wear or bring, such as kind of shoes, sunscreen, umbrella, etc.

Can I cancel my reservation?
To cancel a reservation, you need to send a cancellation request by e-mail to contact@wonderfultime.com.
If you cancel 7 calendar days or more before the date of the experience, you will receive a 100% refund.
However, if you cancel within 7 days of the experience, your payment will not be refunded.

What happens if the Talent cancels?
If your Talent is forced to cancel for some reason, you will be notified immediately by e-mail and receive a full refund.

What happens if the weather is bad?
If an experience depends on weather conditions (such as a hot air balloon ride), and the organizer decides the experience cannot take place, it will be cancelled and you will receive a full refund.

I don't see any experiences near me.
We do not currently offer experiences everywhere, but we would like to be able to accommodate you. If you have ideas, or would like to suggest experiences or Talents in your area, don't hesitate to tell us about them: contact@wonderfultime.com.

Why are the experiences only available in English and French?
For now, WonderfulTime is focusing on Paris and France. Our Talents speak French and English, which makes it possible for international visitors to participate. You can help us offer experiences in other languages by letting us know what language you are interested in, and by putting us in touch with multilingual Talents you know.

How are the prices determined?
The price for an experience includes:

1- The price set by the Talent for the experience (including entrance fees for any locations visited, meals, snacks, or drinks, materials or equipment used, etc.)
2- WonderfulTime's commission.

Is the payment system secure?
The payment system is completely secure. Transactions go through our partner MangoPay.
You will find more information about this in the Terms of Use.

Can I be a "Talent"?
Are you an artist, craftsman, expert, professor, speaker, collector, or athlete...? Do you have insider access to something few can ever see or do (someone famous, someone with an exceptional gift, a place, a collection, rare historical or cultural artifacts, etc.)? Would you like to share your treasure with others?

Contact us : contact@wonderfultime.com

What kind of experiences can I submit as a "Talent"?
There are no limits to what you can do with creativity and imagination.

Submit your ideas through "Do you have a passion?" on wonderfultime.com.

If I submit an idea for an experience, am I sure to be featured on WonderfulTime?
No. WonderfulTime will examine your proposal to make sure it is consistent with our mission.

How do I decide on the price and number of participants for my experience?
To set your price, you need to take into account all of the costs associated with your experience (renting space, materials, logistics, etc.), as well as compensation for your time.

WonderfulTime can advise you and will verify that your price is consistent with the price of similar experiences available on the market.
You will also need to take into account the commission WonderfulTime adds to the price.

Regarding the number of participants, we suggest you base the minimum number of participants on the minimum amount that will cover your costs. Your maximum should be the number of people you can accommodate while still providing a high-quality experience.

How can I contact you?
You can e-mail us at contact@wonderfultime.com. We will get back to you as soon as we can.

Who are the people behind WonderfulTime?
We are passionate about reinventing tourism. We don't like to be singled out as tourists, and have always avoided the beaten path ourselves. We all have in our team very different personal and professional backgrounds, but one thing we do share is this: some of the best moments of our travels and our lives were special because of the people we met.

Introducing exceptional people to each other is something we do all the time. And we've met some amazing people on the road of life. We created Wonderful Time in the hope of adding a touch of enchantment to the lives and travels of others through extraordinary encounters with inspiring people.

You can read more about us under " Our story "